Cash Management Specialist II

Cash Management Specialist II
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Classification: Non-Exempt
Salary Grade: PayGrade 2
Reports to: VicePresident of Operations
Date: July 19, 2017
The Cash Management Specialist (CMS) is primarilyresponsible for supporting the activities of the Cash ManagementDepartment. This person will have athorough knowledge of all bank cash management and merchant card products andfully understand the technical aspects of electronic delivery of theseproducts. Using this knowledge, the CMSwill assist the Director in, administering customer contracts and implementingcash management services. CMS will havedirect access to cash management customers both in the sales process andongoing account maintenance. CMS isexpected to work independently and be a strong liaison between the customer andthe bank in regards to problem solving. The CMS will work with Deposit Operations,Information Technology and system vendors to resolve technical and systemissues that directly impact Cash Management products and services. The CMS alsoensures compliance with Bank policies and procedures, as well as, all applicablestate and federal banking regulations and assistsin attaining established Bank financial goals. The CMS may also work with the Director of Cash Management inidentifying sales opportunities.
Reasonable accommodations may bemade to enable individuals with disabilities to perform the essentialfunctions.
Client Support:
Customer service support for Cash Management and Merchant Services.
Develop and maintain an expert service level at troubleshooting technical issues related to systems used by Cash Management customers.
Contacting current customers to provide maintenance support.
Liaison with Deposit Operations, IT and system vendors regarding customers and product issues.
Liaison with other departments throughout the bank regarding non-Cash Management calls and issues.
Administer customer contracts and agreements and ensure the accuracy thereof.
Serve as client resource when needed.
Field inbound telephone calls from all Cash Management customers to resolve issues and to analyze potential sales opportunities.
Personal continuing education and familiarity with the various Merchant Card Services such as, Paymentech Help Desk for problem resolution as well as Elmhurst Financial Services and Resource Online.
Originate outbound telephone calls to Merchant Card customers to perform maintenance and to discuss PCI Management.
Exceptional verbal and written communication skills are essential, in order to communicate and resolve customer issues and concerns.
Administer and assist with a Proactive Account Conversion Assistance program acting as a liaison and conversion specialist for customers transitioning to new bank products and customer converting from other banks.
Technical Process:
Analyze customer accounts and understand the Cash Management products and services.
Perform all initial client cash management implementation.
Review and approve client setups prior to customer release.
Ongoing monitoring of all existing Cash Management and Merchant Services accounts.
Work with IB+, RDP, and Account Analysis, Sweep accounts, ACH, Wire Transfers, RAM statements and any new product offerings on a regular basis.
Build IB+ accounts, perform maintenance, train customers, and serve as a customer contact.
Build ACH origination capabilities for customers through IB+.
Build Wire Transfer origination capabilities for customers through IB+.
Frequently take calls from customers, particularly regarding ACH, Wire Transfers, RDP, E-statements, RAM statements as well as any new Cash Management product or service to be implemented.
Code and maintain Analysis Accounts (AA) (coding group analysis, adding fees, setting target balances, etc.). Review and distribute monthly AA statements.
Code and maintain Sweep accounts, including serving as a customer contact for RAM statements.
Produce and maintain periodic statistical and sales reports regarding Cash Management products and services.
Serve as primary back office contact for Cash Management, and as a liaison between Cash Management and IT/Operations.
Create, code, and maintain RDP accounts. Serve as contact to customers regarding scanning errors, etc. Troubleshoot problems and maintain a log of issues and their resolution, providing the Director of Cash Management with regular summary reports.
Track and monitor the annual review for various Cash Management products such as ACH, RDP and Wire Transfers. Ensure compliance with regulatory guidance, bank policy, bank procedures and customer agreements.
Participate and assist with the development, maintenance, tracking and customer education of the bank's Corporate Account Take Over, policy and procedures.
Personal continuing education and familiarity with rules and regulations regarding all Cash Management products and services.
Conduct and document periodic review of competitor products, services and pricing.
Participate and assist in creating or modifying back office and customer procedures.
Maintain the bank's highest service level standards for both customers and internal departmental questions and concerns with accurate and expedient responses.
Data mining of existing customers Cash Management opportunities.
Generate prospective sales calls with new and existing customers.
Willing to travel to a customer location if necessary and required.
Perform other duties as assigned in relation to above mentioned duties and responsibilities.
Ethics/Integrity:Knowledge of practices, behaviors, applicable laws, rules and regulationsgoverning proper business conduct.
Adaptability:Knowledge of successful approaches, tools and techniques for dealing withchanges and adapting to a changing environment.
Customer Service:Works well with customers, promotes a positive image of the company, strives tosolve issues raised by customers.
Productivity:Manages workload, works efficiently, meets goals and objectives.
Quality:Strives to eliminate errors, accurate work is a priority, seeks opportunitiesto improve products/services.
Cooperation: Willingness to workharmoniously with others in getting a job done. Readiness to respond positively to instructions and procedures.
No supervisory responsibilities
Work Environment:
Thisjob operates in a professional office environment. This role routinely usesstandard office equipment such as computers, phones, photocopiers, filingcabinets and fax machines.
Physical Demands:
The physical demands described here are representative ofthose that must be met by an employee to successfully perform the essentialfunctions of this job.
Whileperforming the duties of this job, the employee is regularly required to talkor hear. The employee frequently is required to stand; walk; use hands tofinger, handle or feel; and reach with hands and arms.
PositionType/Expected Hours of Work:
Someflexibility in hours is necessary based on the location assignments, but theemployee must be available during the "core" work hours of 8:00 a.m. to 4:30p.m. Monday through Friday.
Travel for this position is limited to travel formeetings/training or helping Cash Management Clients.
Required Education and Experience:
High school graduate orequivalent.
Preferred Education and Experience:
Generally, less than two years of banking or related experience.
Additional Eligibility Qualifications:
Customer Service, Product Knowledge, QualityFocus, Problem Solving, Market Knowledge, Documentation Skills, Listening,Resolving Conflict, Analyzing Information, Multi-tasking. Strong Computer, Telephone and CommunicationSkills, and Attention to Detail are a must.
AAP/EEO Statement:
Community Bank is an equal employmentopportunity employer. It is the policyof Community Bank to afford equal employment opportunity and to recruit,select, hire, train, transfer, and promote individuals in all job titlesregardless of race, color, religion, sex (including pregnancy, gender identity,and sexual orientation), national origin, age, disability, genetic information,Vietnam era veteran, disabled veteran, or other eligible veteran status.
(Rev. 7/2017)

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